Customer Success ManagerCSM

Kedeisha Bryan · 3885292

Dashboard settings

Approved · CSM

More details ▾

Criteria approval

Approved May 15, 2026 · backfill-2026-05-20

Benchmark family

Drives the pass-rate target on Pipeline Health.

Sources paused (intentionally off → won't count as red on the dashboard)

Client context

Passed to Pass 2 (Sonnet) as context. Not a criterion the LLM classifies against.

EdTech company running data analytics bootcamp for career changers. CSM role reports to program leadership and focuses on student lifecycle management from enrollment through job placement, with emphasis on proactive outreach and community building.

Edit in plain EnglishAI

Describe the changes in a sentence. Preview the diff before saving. Example: “Drop the crawlability nice-to-have. Add a 1+ year SEO must-have. English uses the standard rule.”

Must-haves1

Required experience or background. Each missing must-have reduces the candidate's score.

Drop here to move into must-have

Disqualifiers0

Boolean gates (e.g., 'Located in Mexico'). Missing → automatic reject, no other criteria considered.

No criteria. Drop one here to add to disqualifier.

Nice-to-haves5

Bonus signals only. Missing nice-to-haves never penalize a candidate.

Drop here to move into nice-to_have

42 candidates screener-rejected in the last 14 days.

Rescreen re-evaluates them against the current criteria. Older rejects + human-moved rejects are excluded.