R104 - Customer Success ManagerCSM

Woobie · 3710037

Dashboard settings

Approved · CSM

More details ▾

Criteria approval

Approved Apr 10, 2026 · backfill-2026-05-20

Benchmark family

Drives the pass-rate target on Pipeline Health.

Sources paused (intentionally off → won't count as red on the dashboard)

Client context

Passed to Pass 2 (Sonnet) as context. Not a criterion the LLM classifies against.

Woobie helps U.S. veterans secure maximum VA disability benefits (95% avg rating vs. 30–50% national average). The CSM role is 100% remote, contractor-based, reporting to the client success team. Mission-driven culture focused on helping veterans navigate intake through claim delivery.

Edit in plain EnglishAI

Describe the changes in a sentence. Preview the diff before saving. Example: “Drop the crawlability nice-to-have. Add a 1+ year SEO must-have. English uses the standard rule.”

Must-haves2

Required experience or background. Each missing must-have reduces the candidate's score.

Drop here to move into must-have

Disqualifiers0

Boolean gates (e.g., 'Located in Mexico'). Missing → automatic reject, no other criteria considered.

No criteria. Drop one here to add to disqualifier.

Nice-to-haves2

Bonus signals only. Missing nice-to-haves never penalize a candidate.

Drop here to move into nice-to_have

9 candidates screener-rejected in the last 14 days.

Rescreen re-evaluates them against the current criteria. Older rejects + human-moved rejects are excluded.